Legal

Airdog Warranty, Refund, Warranty Return and Repair Policies

Airdog Limited Warranty

What is Covered and For How Long?

Airdog warrants the original retail purchaser of this product against defects in material or workmanship for the warranty period of one year, or such longer period as is required by applicable law when purchased directly from Airdog or Airdog authorized retailer. This warranty is not transferable or assignable.

Pursuant to this limited warranty and without charge for parts or labor directly related to the defect(s), Airdog will, at its option, (1) repair the product using new or refurbished parts or (2) replace the product with a new or refurbished product within a reasonable period of time and free of charge. “Refurbished” means a product or part that has been returned to its original specifications.

This limited warranty only covers product issues caused by defects in material or workmanship during ordinary consumer use for the period commencing upon the date of purchase and continuing for the following specified period of time after that date. 

Warranty Periods

Drone, AirLeash  - 1 year
Battery, Propeller Motors, Gimbal Motors, Battery Charger - 6 months
Plastic Parts - No warranty

*or such longer period as is required by applicable law

**Airdog will not pay shipping, insurance or transportation charges from the purchaser to Airdog, or any import fees, duties and taxes.


What is Not Covered?


This limited warranty is conditioned upon proper use of the product by the purchaser and it does not cover product issues caused by any other reason, including but not limited to: 

  1. Acts of God, 
  2. Misuse despite of the guidance of user manuals, 
  3. Abnormal environmental or weather conditions (i.e. strong wind, rain, snow, storms, sand/dust storm, etc.),
  4. Improper storage resulting in exposure to moisture or dampness,
  5. Unusual physical, electrical or electromechanical stress,
  6. Defects or damage from external causes (i.e. proximity or exposure to heat, electromagnetic interferences, interferences with other wireless devices, improper use of any electrical source, battery leakage, blown fuse, etc.), 
  7. Accidents caused by non-manufacturing factors (i.e. collision with another object, crash or fire, etc.), 
  8. Unauthorized opening, modification of or to any part of the product or product purchased which did not follow the instruction of official manuals, 
  9. Unauthorized opening, modification from other than Airdog or Airdog authorized retailer, 
  10. Malfunction results from the use of the product in conjunction with accessories, products, services, software or peripheral equipment not expressly approved or provided by Airdog, 
  11. Improper use of battery, battery charger, battery connector or USB connector,
  12. Commercial use, 
  13. Damage caused by operating the product with a battery that is running low or defective, 
  14. Damage caused by any set up and/or use which  does not carefully respect the instruction manual which contains instructions for safety, operation and maintenance, 
  15. Damage caused by viruses or other software problems introduced into the product,
  16. Use in violation of existing and futures laws, codes and ordinances.
  17. Unauthorized use for rental, military or commercial purposes.
  18. Damage caused by operating the product with old firmware (3 weeks after latest firmware release date).

 

This limited warranty does not apply to any non-Airdog products or any software. Third-party manufacturers, suppliers, or software publishers, other than Airdog, may provide their own warranties to the purchaser.
This limited warranty is void when there is a damage caused by the AirDog aerial drone or the loss of the AirDog aerial drone resulting from the selection, customization or use of a “Sport Activity” flying mode which does not strictly corresponds to the activity which is effectively performed by the user.
Except as provided in this limited warranty and to the maximum extent permitted by law, Airdog shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, including injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall company’s liability exceed the purchase price of the product.
Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights and you may have other rights which vary from state to state.


Airdog Refund, Warranty Return and Repair Policies

Refund

What Is The Rule?

Refund can be requested within 7 calendar days of delivery if the product has no manufacturing defect, has not been activated and is still in new or like-new condition. Refund can be requested when a manufacturing defect of the product is found within 7 working days from receiving the product or when the product has been exchanged or repaired once but still has manufacturing defects. The Purchaser returns the product to Airdog at his cost. After 7 days no more refund is possible but Airdog still repairs or exchanges accordingly to limited warranty terms. 

What Is The Process?

  1. The Purchaser contacts Airdog which provides a return authorization code and a mailing address if the remote diagnose shows defect (no return is allowed when the product has been misused or altered). Diagnosis is free of charge and Airdog reserves the right to analyse flight data/logs before providing the return authorization code.
  2. The Purchaser mails the product to Airdog in its original packaging with all contents at his expense. Returns must include the return authorization code on the shipping label and the original receipt. Products mailed to Airdog without a return authorization code and the original receipt, to a wrong mailing address or without original packaging and contents will be returned to the Purchaser at his expense.
  3. Once Airdog receives the product, Airdog checks that the product really holds manufacturing defects after rigorous tests before Airdog processes the refund. 
  4. If the product does not qualify for refund, Airdog will return the product to the Purchaser at his expense or Airdog will repair or replace the product accordingly to limited warranty terms.
  5. If the product does not qualify for warranty repair or replacement, Airdog will notify the Purchaser who may authorize Airdog to repair the product. The Purchaser will be charged for labor, materials, repair and return.
  6. After 7 days no more refund is possible but Airdog still repairs or exchange accordingly to limited warranty terms. 

Contact email: support@airdog.com

Warranty Return

What Is The Rule?

Limited warranty applies and Airdog will remotely diagnose and fix problems or Airdog will repair/replace or offer an online store credit.
What Is The Process?

  1. The Purchaser contacts Airdog which will remotely diagnose the problems. Diagnosis is free of charge and Airdog reserves the right to analyse flight data/logs before providing the return authorization code.
  2. In the event Airdog cannot remotely fix problems, Airdog will provide the Purchaser with a return authorization code and a mailing address (no return is allowed when the product has been misused or altered).
  3. The Purchaser mails the product to Airdog with all contents at his cost. Returns must include the return authorization code on the shipping label and the original receipt. Products mailed to Airdog without a return authorization code and the original receipt, to a wrong mailing address or without contents will be returned to the Purchaser at his expense.
  4. If the product qualifies for warranty repair or replacement, Airdog will notify the Purchaser. Labor, materials, repair and return will be at our expense.
  5. If the product does not qualify for warranty repair or replacement, Airdog will notify the Purchaser who may authorize Airdog to repair the product. The Purchaser will be charged for labor, materials, repair and return.

Contact email: support@airdog.com

Repair

What Is The Rule?

If the product does not qualify for warranty repair or replacement, Airdog provides the Purchaser with a paid repair service. The Purchaser will be charged for labor, materials, repair and return.

What Is The Process?

  1. The Purchaser contacts Airdog which will remotely diagnose the problems and decide if a repair is possible. Diagnosis is free of charge and Airdog reserves the right to analyse flight data/logs.
  2. In the event Airdog cannot remotely fix problems and if a repair is possible, Airdog will provide the Purchaser with a return authorization code and a mailing address.
  3. The Purchaser mails the product to Airdog with all contents at his cost. Returns must include the return authorization code on the shipping label. Products mailed to Airdog without a return authorization code, to a wrong mailing address or without contents will be returned to the Purchaser at his expense.
  4. Once Airdog has received the product Airdog will run rigorous tests before Airdog notifies the Purchaser who may authorize Airdog to repair the product. The Purchaser will be charged for labor, materials, repair and return.

Contact email: support@airdog.com

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